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Frequently Asked Questions

Art is life, and we’re only happy when you’re happy.

We have been creating stunning, one-of-a-kind custom artwork for over 2 decades and offer our clients a 100% satisfaction guarantee. If you have any other questions for us please feel free to contact us today and we will happily answer any other questions you have.

 

FAQs:

Do you hand-twist all of the cubes and do you use actual Rubik’s cubes for my portrait?

We are world-renowned for our work with Rubik’s cubes and all of our cubes are designed and twisted by hand for each and every portrait we create. For most of our custom portraits we use a Rubik’s-style cube which utilizes permanent, coloured plastic tiles (instead of stickers) so that the cubes are moisture-resistant for any and all atmospheres. 

Can I play with the cubes once I receive my artwork?

Once you receive your artwork the cubes cannot be re-arranged – they are permanently mounted to their custom frames and ready for display.

Do you use authentic Crayola Crayons/Vinyl Records for my custom portrait?

We use exclusively Crayola brand Crayons and authentic, vinyl records for all of our custom portraits top to bottom. All of our artwork is designed and created by hand with our core group of artists and overseen by our creative directors just for you.

What happens once I submit my photo and make my deposit and how does the sample review process work?

Once you submit your photo and specifications you will receive an email confirmation from our creative director. At this point you can make adjustments with our team moving ahead as we send you concept samples over the coming days – this is where you will have the opportunity to review an array of photo-real artwork samples and help us to create the perfect, one-of-a-kind artwork just for you down to the smallest detail. After a number of rounds of review we can confirm the final artwork for production and begun assembling the artwork for delivery. At this point a member of our team will be in touch with you to confirm delivery information and any other custom needs that we can accommodate for.

What if I want something changed after I confirm the final design?

It is not uncommon for changes to be requested after a final design in confirmed – we can usually accommodate any design change request within reason as long as the artwork has not yet left our workshop. We are available through email and also by telephone every day of the year – we are happy to discuss custom changes with you at any point throughout the creative process so that you get exactly what you want with no surprises or second thoughts.

How do I know what the artwork will look like once its installed?

During our review process we encourage you to provide us with some snapshots of the space you plan on displaying your custom artwork so that we can superimpose the artwork into your space. This is always ideal so that we can ensure the colours, size and space will accommodate the artwork perfectly for when it arrives in its new home.

How long does the shipping take?


Once production on your artwork has been confirmed we will provide you with a shipping date which outlines when your artwork will leave are workshop. Shipping within the continental US usually takes 1-2 and slightly longer overseas. We can always make rush shipping arrangements and custom shipping arrangements when needed – we source the most economical shipping rates anywhere in North America. All artwork is fully insured and guaranteed, and tracking numbers are provided.

How do I install my artwork once it arrives?

All of our artwork comes ready to install with the highest quality, universal display hardware. We provide easy-to-install J-rails (aluminum French cleats) with all of our artwork, as well as custom installation instructions for your piece so that you can have it up and ready to view in a snap.

How long does it take to receive the artwork once I submit my deposit?

Once you submit your photo and specifications you will receive an email confirmation from our creative director. At this point you can make adjustments with our team moving ahead as we send you concept samples over the coming days – this is where you will have the opportunity to review an array of photo-real artwork samples and help us to create the perfect, one-of-a-kind artwork just for you down to the smallest detail. Once we finalize your confirmed artwork sample we will begin production and you will receive a shipping date for your artwork as it is scheduled to leave our workshop. Artwork is usually shipped out within 1-2 weeks after the final artwork image has been confirmed.

Can I put a rush on my submission?

Of course – our creative director is available to discuss rush options with you if a fast turnaround is needed at any time.

Can you customize a piece from your online store?

We are happy to discuss custom options with you at any time with items from our online store.